Privacy Policy | Two Up Casino

About this Privacy Policy

Two Up Casino respects the privacy of players and aims to handle personal information in a clear, fair and secure way. This policy applies to information connected with the website, player accounts, casino activity, payments, customer support and related services. It should be read together with any other terms or notices shown on the website.

Personal information means information that identifies you or could reasonably be linked with you. The information handled will depend on how you use the website and the services available to you. You may provide some information directly, while other information may be collected automatically when you browse the website or use an account.

By using the website, you acknowledge that information may be handled for the purposes described in this policy. Where consent is required, you may be asked to provide it. You can withdraw consent for certain activities, such as promotional marketing, although withdrawing consent does not affect processing that is necessary for account operation, security or legal compliance.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will be made available on the website. If a change is important, a notice may be displayed where appropriate.

Information we may handle and why

The information handled by an online casino can vary depending on your account, activity and interactions with the website. We aim to collect information that is relevant to the purposes for which it is used. Typical categories may include the following:

Account details, such as your name, date of birth, residential information, username, account preferences and other details supplied when registering or updating an account.
Contact information, such as an email address or other details used to communicate with you about your account, requests, transactions, security or service updates.
Identity and verification documents or information, where needed to confirm identity, age, account ownership or eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and information needed to investigate or reconcile a payment.
Gaming and account activity, such as login information, sessions, selections, account changes, responsible gambling settings, communications and interactions with customer support.
Technical information, such as an internet protocol address, browser type, operating system, device information, language settings, approximate location and records of how the website is used.
Cookie and similar technology information, including identifiers, preferences, pages visited, session details and information about how you interact with website features.
Information you provide voluntarily, including the contents of messages, feedback, complaints, questions, documents or other material sent to support.

This information may be used to create and operate your account, provide casino services, process transactions, respond to enquiries and maintain accurate records. It may also be used to confirm identity and age, conduct verification and anti-fraud checks, identify suspicious or prohibited activity, protect the website and support responsible gambling processes.

Information may also be used to meet legal and regulatory obligations, resolve disputes, enforce applicable terms, maintain business records, improve website performance, understand service usage, prevent technical abuse and keep communications relevant. Where permitted and where you have not opted out, contact information may be used to send marketing or promotional communications.

We may combine information collected from different parts of the website where this is reasonably necessary for account administration, security, support, compliance or service improvement. We do not seek to collect more personal information than is reasonably needed for these purposes.

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file or identifier stored on your device that can help a website recognise a browser, remember preferences and support a reliable session. Cookies may be used for essential website functions, account access, security, performance measurement, analytics and, where applicable, marketing.

Some cookies are necessary for the website to work properly, including features that help maintain a secure session or remember choices during a visit. Other cookies may help us understand how visitors use the website so that pages, navigation and services can be improved. Where required, non-essential cookies may be used only with the appropriate consent or through the choices made in the relevant cookie settings.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block all cookies or receive a notification before a cookie is stored. If you block or delete essential cookies, some website features may not operate correctly, and you may need to enter preferences again.

Browser settings and device controls are managed by you and may differ between browsers and devices. Changing cookie settings does not necessarily remove information already held in account or transaction records.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary to provide the services or carry out the purposes described in this policy. For example, information may be provided to payment and verification providers, technology and hosting providers, customer support services, fraud prevention services, professional advisers or other service providers supporting website operations.

Service providers may only receive information relevant to the work they perform and may be required to protect it and use it only for authorised purposes. Information may also be disclosed where necessary to comply with a lawful request, protect the rights and safety of users or the website, investigate fraud or other misuse, enforce applicable terms, or support a business change.

Some service providers or systems may handle information in locations outside Australia. Where information is handled by another organisation or in another location, appropriate steps may be taken to support its security and lawful use. The safeguards available can depend on the type of information, the service involved and the requirements that apply.

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, device or internet transmission can be guaranteed to be completely secure, so you should use a strong password and keep account credentials confidential.

Information is generally kept only for as long as it is needed for the purposes described in this policy. However, some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. Other information may be retained to resolve disputes, prevent fraud, enforce terms, maintain business records or protect legal interests. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and how to contact us

Depending on your circumstances and the privacy rules that apply, you may have rights in relation to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to receive marketing communications.

To exercise a privacy right or ask a question about how your information is handled, email support@twoupcasino.click. Please explain your request clearly and include enough information for your account or request to be identified. We may need to take reasonable steps to verify your identity before providing information or making changes. This helps protect accounts and prevents information from being disclosed to the wrong person.

Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
Correction: ask for inaccurate, out-of-date or incomplete information to be corrected. You may also be able to update some account details through available account settings.
Deletion: ask for personal information to be deleted where there is no continuing reason to retain it. Deletion may not be possible where records must be kept for a period required by law or are needed for security, dispute resolution or other lawful purposes.
Marketing consent: withdraw consent to promotional emails or similar marketing communications. You may also use an unsubscribe option included in a marketing message where available. Service and account communications may still be sent when they are necessary.

We aim to respond to valid privacy requests within a reasonable time. The response may explain what action has been taken, request further information, or explain why a request cannot be completed in full. For example, access or deletion may be limited where complying would adversely affect another person, compromise security, prevent fraud detection, or conflict with a legal record-keeping requirement.

If you close your account, this does not automatically remove every record connected with it. Information may continue to be held where required for legal obligations, payment reconciliation, fraud prevention, security, dispute handling or the establishment and defence of legal claims. Any continuing use should remain limited to the relevant purpose.

If you have questions about this Privacy Policy or want to make a data request, contact support@twoupcasino.click. We may ask you to provide additional details so that the request can be handled accurately and securely.