Two Up Casino Terms & Conditions

1. Acceptance and general terms

These Terms & Conditions form an agreement between you and Two Up Casino in relation to your use of the website, mobile services, account facilities, games, promotions and any other services made available through the platform. By accessing the website, opening an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use Two Up Casino.

Additional rules may apply to particular games, promotions, competitions, payment methods or other services. Those rules will be displayed or made available when relevant and form part of these Terms & Conditions. If a specific promotion or service rule conflicts with these general terms, the specific rule will apply to that promotion or service to the extent of the conflict.

You are responsible for reading the current version of these terms and for ensuring that your use of Two Up Casino is permitted under the laws that apply to you. Access may be restricted in some locations. Two Up Casino does not represent that the website or its services are suitable or available in every jurisdiction.

• You must be at least 18 years old and legally able to enter into these terms.
• You must provide information that is accurate, complete and current when requested.
• You must use the website only for lawful purposes and in accordance with these terms.
• You must not allow another person to use your account or use another person's account.
• You must comply with applicable gambling, financial, consumer protection and online safety laws.

Two Up Casino may update these terms from time to time to reflect changes to the services, legal requirements, security practices or business operations. The updated version will apply from the date it is published, unless a different effective date is stated. If you continue to use the website after an update, that use indicates acceptance of the revised terms. You should check this page regularly.

2. Accounts, identity and security

Some services may require you to create a player account. You may only create and maintain one account unless Two Up Casino expressly allows otherwise. Accounts are personal to the registered player and may not be sold, transferred, shared, rented or used for the benefit of another person.

Your information

You must provide truthful and complete information during registration and keep it updated. Two Up Casino may ask for documents or other information to confirm your identity, age, location, payment ownership or source of funds. These checks may be required before an account can be opened, before deposits or withdrawals are processed, or at other times during the relationship.

If requested information is not provided, is inaccurate, cannot be verified or creates a legal or security concern, Two Up Casino may restrict account access, suspend services, decline transactions or close the account. Any decision will be handled in accordance with applicable law and relevant internal procedures.

Account security

You are responsible for keeping your login details, passwords, devices and account information secure. Do not disclose your password or authentication details to anyone. You must notify Two Up Casino as soon as possible if you believe your account has been accessed without permission, your details have been compromised or a transaction appears unfamiliar.

You are responsible for activity carried out through your account where that activity results from your failure to keep access details secure, except where applicable law provides otherwise. Two Up Casino may use security controls, account monitoring and verification procedures to protect players, the platform and payment systems.

• Do not create an account using a false identity or someone else's details.
• Do not open an account for another person or permit another person to play through your account.
• Do not use Two Up Casino from a location where the services are prohibited.
• Do not attempt to bypass age, identity, location, account or responsible gambling controls.
• Do not use the account for business, commercial or unlawful purposes.

3. Deposits, play and withdrawals

You may deposit funds using payment methods displayed as available through your account. You must use a payment method that belongs to you or that you are authorised to use. The name and details connected with a payment method may be checked against your account information. Two Up Casino may decline, reverse or delay a transaction where it cannot be properly verified or where a payment presents a legal, fraud or security concern.

You should only deposit money that you can afford to lose. Deposits are intended for playing on the platform and must not be used to conceal the source of funds, move money for another person or support any unlawful activity. Two Up Casino may carry out transaction monitoring and may request further information where required by law or internal controls.

Games are played using the balance shown in your account. Before playing, you should check the game information, rules, stake options and any relevant terms. Game outcomes are determined by the applicable game systems and recorded results. Where there is a technical interruption, the affected game or transaction may be reviewed and corrected in accordance with the relevant game rules and applicable requirements.

Withdrawals

Withdrawals are subject to account verification, payment checks, applicable rules and any requirements displayed at the time of the request. Two Up Casino may return funds through an appropriate payment method connected with your account and may ask for additional information before releasing funds. Processing times can vary depending on verification, payment providers, weekends, public holidays and other factors.

You are responsible for reviewing transaction details before confirming a deposit, withdrawal or game action. If you believe a transaction is incorrect, contact Two Up Casino through the support options made available on the website and provide enough information for the matter to be investigated. Records maintained by the platform may be used when reviewing account activity and transaction disputes.

• A payment may be refused or returned if it does not meet verification or security requirements.
• Funds may not be deposited using stolen, unauthorised or fraudulent payment details.
• Account balances must not be transferred between players unless a specific service expressly permits it.
• Any applicable bank, payment provider or transaction charges should be checked before use.
• You remain responsible for any taxes or reporting obligations that apply to you.

4. Promotions, prohibited conduct and responsible gambling

Promotions, bonuses and special offers may be subject to separate terms. Those terms may set out eligibility requirements, participation steps, qualifying transactions, game restrictions, expiry conditions, wagering requirements, maximum values or other limitations. You should read the full promotion terms before opting in or using an offer. If you do not meet the stated conditions, the offer or any related benefit may not be available.

Unless expressly permitted by the relevant offer, a player must not hold multiple accounts, use another person's account, manipulate a promotion or take part in activity designed to obtain an unfair advantage. Two Up Casino may cancel an offer, remove promotional benefits or restrict participation where it reasonably believes that the promotion has been misused or the applicable rules have not been followed.

Prohibited activity

You must not interfere with the website or games, introduce malicious software, use automated systems, scrape content, exploit a fault, manipulate results or attempt to gain unauthorised access. You must not engage in fraud, money laundering, collusion, cheating, identity misuse or any other conduct that may harm players, payment providers or Two Up Casino.

Two Up Casino may investigate suspicious or prohibited activity and may suspend an account while an investigation is conducted. Where permitted or required, information may be shared with payment providers, professional advisers, authorities or other relevant parties. Any account action, transaction review or balance adjustment will be subject to applicable law.

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or solve financial problems. Set a budget before you play, keep track of time and spending, and never gamble with money needed for living expenses. Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to recover previous losses.

• Use any available deposit, spending, session or loss controls that suit your circumstances.
• Take a break or request account restrictions if gambling is no longer enjoyable or manageable.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Parents and guardians should prevent children from accessing gambling services and devices.

Requests for self-exclusion, account closure or other responsible gambling support will be handled using the procedures available through Two Up Casino. A request may limit or stop access, but you remain responsible for following the request and for not creating another account during the relevant period.

5. Website use, privacy and legal matters

Two Up Casino aims to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. The platform may be changed, suspended or withdrawn for maintenance, upgrades, security reasons, technical issues, legal requirements or other operational reasons. Game availability may also vary by location, device, account status or other conditions.

Website content is provided for general information and should not be treated as financial, legal or personal advice. You are responsible for the device, internet connection, software and security arrangements you use to access the platform. Two Up Casino is not responsible for problems caused by your equipment, network, payment provider or other service outside its reasonable control.

Privacy and communications

Personal information is handled in accordance with the Two Up Casino Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, verify identity and age, process payments, protect accounts, manage risk, meet legal obligations and communicate with you about your account. You should read the Privacy Policy to understand how information is collected, used, stored and disclosed.

You agree that Two Up Casino may send service-related communications, including account, security, transaction and terms notices. Marketing communications will be managed in accordance with applicable requirements and available preferences. You should keep your contact and account details current so that important notices can reach you.

Suspension, closure and liability

You may stop using the website and request account closure through the available account or support process. Two Up Casino may suspend or close an account where required by law, where information cannot be verified, where the account is inactive or where there has been a breach of these terms, suspected fraud, prohibited activity or a responsible gambling concern.

To the maximum extent permitted by law, Two Up Casino is not liable for indirect, incidental or consequential loss arising from use of the website, inability to access a service, reliance on website content, technical interruptions or conduct of another user. Nothing in these terms excludes or limits a right, guarantee, condition or liability that cannot lawfully be excluded or limited under Australian law.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that it has been waived. These terms, together with any applicable service or promotion rules and the Privacy Policy, represent the terms governing your use of Two Up Casino.

These Terms & Conditions are intended for players in Australia and are governed by the laws that apply to the relevant service and jurisdiction. Disputes should first be raised through the support process made available on the website so that the matter can be reviewed. Nothing in these terms prevents you from exercising rights or using complaint pathways available under applicable Australian law.