Responsible Gaming

Gamble for entertainment

Responsible gaming means understanding that gambling involves risk and making decisions that keep it within your budget, time and personal boundaries. Outcomes are based on chance, and previous results do not predict future results. There is no guaranteed strategy, system or betting pattern that can ensure a win. A loss cannot be recovered by placing another bet, and a win should not be treated as an invitation to spend more.

Before you play, decide how much money and time you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. Only use money that is available after essential costs such as housing, food, utilities, education, transport and other financial commitments have been covered. Never use borrowed money, credit intended for essential expenses or money set aside for someone else.

Practical ways to stay in control

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and use reminders to help you finish when planned.
• Keep gambling separate from everyday household spending.
• Take regular breaks and avoid playing when tired, upset, stressed or affected by alcohol or other substances.
• Do not chase losses by increasing bet sizes or continuing after your planned limit has been reached.
• Keep track of deposits, bets and withdrawals so you understand your overall activity.
• Balance gambling with work, study, family, friends, exercise and other interests.
• Do not gamble if you are under the legal age or if gambling is prohibited for you.
• Ask someone you trust to help you stay accountable if managing your play becomes difficult.

Gambling should never be presented as a source of income, a solution to debt or a way to improve your financial position. If you are gambling to recover money, avoid difficult feelings or manage financial pressure, stop playing and consider seeking independent support.

Tools and account controls

Account controls can help you make decisions before temptation or emotion affects your judgement. Depending on the services available to your account and the requirements that apply, you may be able to use tools such as deposit limits, wagering or spending limits, session reminders, time-outs and self-exclusion. These controls are intended to support your decisions, but they work best when selected carefully and used consistently.

Choosing a limit

Choose a limit that reflects what you can genuinely afford to lose, rather than an amount based on hoped-for winnings. Consider your income, regular expenses, savings goals, debts and other responsibilities. A limit should cover all relevant gambling activity on the account and should not be changed simply because you are winning or losing. If a limit is reached, stop playing and wait until the relevant period has ended.

Taking a break

A time-out can be useful when you want a short break from gambling. A longer break or self-exclusion may be more appropriate if you are worried about your behaviour, have lost control of your spending or do not want to gamble at all. Self-exclusion is a serious decision to prevent or restrict access for a selected period or as otherwise made available. Read the conditions carefully before confirming a request, as restrictions may apply during the selected period.

If you decide to take a break or self-exclude, do not open another account or ask another person to gamble on your behalf. Avoid gambling through other websites or services during the break. If you need assistance using an account control, contact the operator through the support channel available on the website. No contact details are provided on this page because support options may change.

Account closure

You can consider closing your account if you no longer wish to gamble or if account controls are not enough for your situation. Account closure and self-exclusion are not the same, so check the applicable information and conditions before making a request. Closing an account does not remove responsibility for any activity completed before closure, and any remaining balance may be handled in accordance with the applicable terms and legal requirements.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It may begin gradually and can become difficult to notice, especially when gambling is used to cope with stress, loneliness, anxiety, boredom or other personal concerns. You do not need to wait for a serious financial loss before asking for help. Early support can make it easier to regain control.

Consider taking a break and seeking support if you recognise one or more of the following behaviours:

• Spending more money or time gambling than you planned.
• Repeatedly trying to win back losses or feeling unable to stop after losing.
• Hiding, minimising or being dishonest about your gambling.
• Borrowing money, selling possessions or missing bills to continue gambling.
• Using gambling to escape problems or change your mood.
• Feeling restless, irritable or anxious when you try to cut down or stop.
• Thinking about gambling often while working, studying or spending time with family and friends.
• Neglecting relationships, responsibilities, health or other activities.
• Continuing to gamble despite financial, emotional, legal or relationship problems.
• Feeling regret, shame or distress after gambling but returning to play soon afterwards.

If any of these signs sound familiar, stop gambling and use the available account controls. Speak with someone you trust and consider contacting an independent gambling support service in your state or territory. Australian support services can provide confidential information, counselling and practical guidance for people who gamble and for affected family members or friends. You do not have to manage the situation alone.

If gambling is causing immediate financial, emotional or personal danger, prioritise your safety and seek urgent assistance from an appropriate emergency or crisis service. If you are concerned about someone else, approach the conversation calmly, avoid blame and encourage them to access professional support.

Protecting young people and vulnerable people

Gambling is only for people who meet the legal age requirement. Two Up Casino does not support underage gambling. Do not allow another person to use your account, and keep your login information private. Parents and guardians should take reasonable steps to prevent children and young people from accessing gambling websites, applications, payment methods or devices used for gambling.

Account and device safeguards

• Use a private password and do not share it with anyone.
• Log out after each session, particularly when using a shared device.
• Use device parental controls, age restrictions and filtering tools where appropriate.
• Keep payment cards, digital wallets and banking access protected from unauthorised use.
• Do not save account credentials on a device that children or other people can access.
• Tell the operator promptly if you suspect your account has been used by someone else.
• Review account activity and report anything you do not recognise.

You are responsible for the security of your account details and for ensuring that no other person uses your account. If you believe another person has accessed your account, change your password, stop gambling and raise the issue through the available support channel. Additional verification or account restrictions may be required to help protect the account.

Responsible gaming also means being aware that some people may be more vulnerable to gambling-related harm, including people experiencing financial hardship, mental health concerns, addiction, grief or major life changes. If this may apply to you, consider avoiding gambling and seeking independent advice before opening or using an account.

Our approach to responsible gaming

Two Up Casino aims to provide clear information and practical tools to help players make informed decisions. We may use account information and activity checks to meet legal and operational obligations, identify potential concerns and support safer gambling. This can include asking questions, requesting information, applying restrictions or directing a player towards a break or self-exclusion. Any action will be handled in line with applicable requirements and the relevant account terms.

Responsible gaming is a shared responsibility. The operator can provide tools and information, but no tool can guarantee that gambling will remain risk-free. Players should monitor their own behaviour, stay within their limits and act promptly if gambling becomes difficult to control. Friends and family can also offer valuable support, although professional advice may be more suitable when gambling is affecting finances, relationships or wellbeing.

Before you play, ask yourself

1. Can I afford to lose the amount I plan to spend?
2. Have I paid my essential expenses and met my other responsibilities?
3. Have I decided when I will stop, regardless of the result?
4. Am I playing for entertainment rather than trying to solve a problem?
5. Would I feel comfortable telling someone I trust how much I am gambling?
6. Would taking a break be a better choice today?

If the answer to any of these questions is no, do not play. Set a limit, take a break or use self-exclusion before continuing. For further information, review the available account tools, the applicable terms and the independent gambling support resources available in Australia.